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Service Line 07 · The Capability StackAsk the happy ones. Catch the unhappy ones early.
Auto-request reviews from satisfied customers, surface negative feedback to the owner before it goes public, and monitor sentiment across Google, JustDial, Practo and Zomato — the platforms that decide your next customer's choice.
A simple loop, run consistently across every platform.
Reputation Automation asks for a review at the moment a customer is most likely to leave a positive one — right after a good visit, a resolved call, a delivered order. It does this politely, in the customer's language, on the channel they use.
It catches negative feedback first. A 1- or 2-star private response is routed to the owner immediately, with the customer's contact, so a recovery call can happen before the review goes public.
It writes draft responses to public reviews — kept consistent, on-brand and ready for one-click approval — and tracks sentiment trends across Google, JustDial, Practo and Zomato in one dashboard.
For businesses where the next customer reads reviews first.
A 3-star review caught at 10:42 am.
A patient walks out of a clinic mildly annoyed about a billing query. The post-visit WhatsApp asks how it went; the patient writes a candid one-line complaint.
At 10:42 am, the practice owner gets a private alert on her phone — the comment, the patient's contact, the appointment context. By 11:15 am she has called, sorted the billing, and offered a goodwill gesture. The patient never posts publicly. Two days later the same patient is asked again, this time after a smooth follow-up — and leaves a five-star Practo review.
Meanwhile, fifty other patients who left genuinely happy that week were each prompted at the right moment and asked for a public review. The clinic's rating quietly climbs.
What you were doing before.
Most businesses do this badly, occasionally — and then are surprised by their public rating.
- One staff member who occasionally remembers to ask for reviews
- Negative reviews discovered weeks later, in public, with no recovery option
- Generic copy-paste responses that read as if they were copy-pasted
- No sentiment view across platforms — just the latest review someone happened to see
- Competitors' ratings rising while yours stays where it was
Transparent starting points.
Reputation Automation starts at ₹2,000/month — one price across Google, JustDial, Practo and Zomato. Setup is 50% of your monthly recurring, one-time. Final pricing is confirmed in the configurator.
Auto-request reviews and monitor sentiment across Google & JustDial.
Auto-requests and AI-responds to reviews across Zomato, Google & JustDial.
Practo monitoring and recovery flows included for LeadMedico engagements.
Reputation works best composed with these.
Add Reputation Automation to your stack.
Configure your modules, see transparent pricing and get a custom proposal — backed by the Confidence 30 Guarantee.
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